Wondershare Dr.Fone for Android questions & answers

Recovers the lost or damaged data from Android smartphones and tablets
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Question by trestant
677 views
August 6, 2018

Does Dr.Fone work for Galaxy Core Max (Android 4.4)?
Please help me.
There is no comment about supporting Galaxy Core Max or Android 4.4.

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Answer by Roland Diskayne

It is compatible with most of Samsung devices, so make sure you download recent version of Dr.Fone for use.

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Question by Guest
401 views
January 9, 2017

Dear Dr. Fone,


I am unable to unlock Samsung Galaxy S2 using the unlock without losing data. I followed the steps and unable to find the phone model. The closest model in the list is S3. I understand that I need to select the right model in order to go for the next step.


I am desperately in need to unlock my this old phone to retrieve old data. Appreciate if you could assist me on this so that I can unlock the Samsung Galaxy S2 phone.


Thanks in advance.

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Answer by Alex Urbach

As you can see in the image below, all the S2 versions of the Galaxy series are supported, which means that you're either having some problems with connectivity or you have an older version of the software that lacks the S2 support which I high doubt that happens.


Go to Settings > About Phone > Model then visit the following link: https://drfone.wondershare.com/reference/android-data-recovery.html


After you've checked that your model is there, download the latest version from the following link: https://drfone.wondershare.com/android-data-recovery.html

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Question by Lea
13K views
June 6, 2015

What is this DrFoneAndroid/Wondershare on my laptop I've just noticed? I've never seen it before. I'm going through a nasty break up, and my ex is a computer wizard. Did he put this on my laptop to spy on me? I haven't seen him in months though. Could it be done remotely?

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Answer by Alex Urbach

No, you're not spied on because this application is not used to spy someone else's phone. The software is used to recover data from the connected Android phones. According to the official developer, you can recover recover photos, SMS, Contacts, Videos, Audios, Docs from your Android device.


To make sure you're not spied, install Malwarebytes from official website and scan the whole computer. If there is something bad installed, Malwarebytes will remove it.

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Question by Guest
364 views
January 9, 2015

I have been using the program regularly since I have a young daughter who gets on my phone to play games and has a habit of deleting things -- including text messages, phone contacts etc. It has been working great until last week. When I hook up the phone and open the program it just sits on the first screen. It does not go to the screen where I can choose what to recover and where I can click the "Next " button. I have installed the updates and drivers but this it is still not opening. I have contacted Wondershare and they are looking into it. Any ideas on what it could be ?

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Answer by Julia Bocchetta

The application doesn't depend on if it was previously installed or not which means you have the possibility to re-install it. My advice is to re-install the application, then delete something supported by the application and attempt a new recovery. It's known that some applications tend to break others when they're uninstalled or added to the phone. It should work this way. Additionally, wait for a full report from Wondershare.

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Question by Guest
295 views
May 27, 2014

I recovered some of my text messages, but some of them just have symbols instead of words. Is this normal, and if not, how can I fix it?

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Answer by Leonard Moore

Even if you managed to recover some of your messages, it's possible that some are damaged. This is a normal behavior in the case of recovered files. There isn't a recovery tool that can guarantee 100 % success rate. In this matter, there is nothing that you can do. If some of your messages have symbols instead of words, these are the damaged ones and there is no way to recover them.

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Answer by cara Bell

I guess wondershare mobiletrans can do that.

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